What is Content Mapping?

10 min czytania

Content mapping is the strategy for what content you are going to produce and which customer segment the content is intended for, including how they will experience it.

This contributes to providing guidance suitable for a person’s needs during a specific period.

Content tailoring for audience segments and their journey can influence engagement, relevance, effectiveness, and conversions.

Porada eksperta:
To make the process easier to manage, start by mapping content for one buyer persona and their corresponding journey.
Najważniejsze wnioski:
  • Content mapping involves aligning each content piece with a specific audience and publishing schedule
  • Craft a map through understanding the audience and their path
  • Conversions and active participation are considered potential indicators of an aimed outcome

What are the key elements of a content map?

Key steps that need to be taken into account while creating a content map is knowing who the audience is and what path they intend to take.

  • Audience personas: Ideal customers as developed by a business for marketing purposes.

  • Stages of buyer’s journey: The stage in which the customer is (e.g., awareness, consideration, decision). 

  • Content ideas: Newly developed content for certain audiences tailored for specific stages in their journey.

These factors enable the structure for designing content that is strategic and relevant for your audience. Understanding these factors aids in preventing the creation of content that is unneeded or does not match the point of the decision journey the target audience is at.

Porady profesjonalistów: 
• While forming personas, don’t just focus on demographics but also explore their problems, objectives, and how they consume information.

• Bring in the sales and customer service departments when outlining the buyer’s journey, because they understand customer comments and questions at every level.

What are some different types of content maps?

Content maps can be structured in several ways depending on what details you want to highlight.

  • Buyer journey maps: These concentrate on the pieces of content required at every stage of the customer’s journey.

  • Persona-based maps: These focus on what each audience persona wants and needs, ordering content around them.

  • Topic-based maps: These arrange content by topics and subtopics.

Each map type permits examination of strategii treści from varying perspectives, potentially contributing to a comprehensive strategy. Usually, a combination of these approaches offers the most complete understanding of your content requirements.

Porada eksperta: 
For a more sophisticated perspective, think about combining buyer journey stages and key personas into a single content map.

Can you give me some examples of content mapping in action?

Content mapping in action means tailoring a piece of content based on who a person is and their customer journey position.

  • For someone discovering a problem for the first time (awareness), relevant content would be a blog post defining the problem. 

  • For those looking at solutions (consideration), helpful content would be a case study demonstrating how your product alleviates that issue. 

  • For someone who’s made the decision to buy (decision), suitable content would be a product demo. 

Content mapping highlights how people receive information that directly relates to their specific needs and problems at the given moment. The go-to answer for your mapping content questions is—what does your audience ask at each step.

What tools can help with content mapping?

 Various resources can be used to modify and present a content map, including:

  • A simple starting point includes lists and spreadsheets like Google Sheets or Excel.

  • Mind mapping programs, such as MindMeister, can be used to observe how ideas connect.

  • Some Content Management Systems (CMS) have built-in planning tools.

These applications convert the stages of content mapping into visual representations. Remember, you don’t need anything extravagant to begin – even a basic spreadsheet is helpful.

How can content mapping help identify content gaps?

Mapping your content compares what you have to what needs to be done at each step of the buyer’s journey. This process offers a visual representation of content and the buyer’s journey, which may facilitate the identification of informational gaps. Identifying these gaps informs the planning process for new content development.

Porada eksperta:
While looking for gaps, think about the topics that haven’t been covered and how you could reinvent already available content for varying stages and characters of a person.

How do you measure the success of content mapping?

You can assess the effectiveness of content mapping by considering how the mapped content engages and converts your audience.

  • Zaangażowanie: Measure website traffic and average time spent on the pages. 

  • Generowanie leadów: Check the number of leads generated from the mapped content. 

  • Konwersje: Check whether the content is helping move people towards the actual purchase.

These metrics show whether efforts to deliver targeted content resonate with the audience’s needs. Setting measurable objectives will allow the content map to be tracked effectively for identifying achieved goals.

Podsumowanie

As far as content mapping goes, it is a strategic form of content creation that creates value for the intended audience at every single stage of their journey. Understanding needs at various levels may contribute to content creation that affects relationships and outcomes.

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