What is Remarketing?

5 min to read

Remarketing is used by businesses to try and engage – and sell to – users who previously used their app or visited their websites.

It involves different aspects, such as ads on third-party websites and (sometimes) emails or newsletters. Remarketing may include selling, but it could also aim to complete another action (e.g. newsletter sign-ups or following on social media).

The reason why remarketing can be effective is because it’s not starting from scratch – however, people must have shown an interest on previous engagements.
Companies also consider remarketing for cost-effectiveness, and they may also show ads on third-party sites so that others know their brand.

Away from site visitors, businesses sometimes remarket to:

• Users on social media

• Email and newsletter subscribers

• People subscribed to an SMS list

• Users signed up to their apps

Pro Tip:
Look at your site/app analytics and segment users. Consider their previous interactions and what they showed an interest in to tailor your ads.
Key Takeaways:
  • Recapturing
  • Use remarketing to target your efforts toward previous visitors and users.
  • ROI
  • For remarketing to be effective, you need to focus on warm leads.
  • Privacy
  • You need to be transparent about privacy and data to keep good rapport.

How does remarketing work?

Advertisers use cookies, pixels, and other analytics (e.g. pages visited) to display ads based on these behaviors. The ads each users see may differ in copy, imagery, and similar aspects. 

When users initially interact with a site or app, they might be interested but not ready to make a purchase. So, you should use remarketing to make them reconsider.

Pro Tip:
Track users’ behaviors across desktop and mobile where possible.

What are remarketing pixel tags?

Remarketing pixel tags, also known as remarketing pixels and global site tags, are code snippets that track how users interact with your website. It’s possible to use these for list creation, but you should also consider regulatory obligations (e.g. GDPR).

Pro Tip:
Use remarketing pixels on shopping carts, product pages, and sign-up pages. Look at the pages users visit the most, and think about where you’d like to direct them.

What is a remarketing list?

Remarketing lists are lists that companies use to show ads based on previous activity. Most of the time, they consist of previous site visitors and app users.

Examples of actions that might prompt remarketing lists are: 

  • Looking at specific products or services 

  • Not completing a purchase but showing interest via adding to a shopping cart

  • Signing up for a free trial but not committing to a paid plan

What’s the difference between remarketing and retargeting?

Remarketing involves different marketing methods, such as mailing campaigns and paid ads on search engines and social media. While retargeting is often considered the same thing, it’s a little different. Retargeting focuses specifically on display ads.

Pro Tip:
Use retargeting as one aspect of remarketing. You’re retargeting if you’re focusing on display ads, but it’s remarketing if you’re using email marketing as well.

Why are remarketing campaigns important?

You should use remarketing campaigns to convert customers who previously failed to complete an action. You don’t need to start from scratch as they’ve already shown interest, but you need to confirm that the interest was enough to be worth pursuing.

Pro Tip:
Look for remarketing case studies and observe why they were successful. Then, think about how you can use these principles for your campaigns (but add your own twist).

How effective is remarketing?

Remarketing is effective at converting new customers, but only if you’ve properly segmented your lists and ensured that leads are qualified. Using remarketing can also grow brand awareness, but it might still take time before users become paying customers. 

Pro Tip:
A/B Testing: Split test different marketing strategies and adjust your strategy based on what you find. You’ll need to adjust your targeting, ad copy, and visuals. 

What are the advantages of remarketing campaigns?

Remarketing campaigns can be cost-effective as you don’t need to start from scratch with finding new customers – however, they’re still not 100% guaranteed to succeed. Users are less likely to hide your ads because they’ve already shown interest, whereas having no previous rapport could make them more likely to do that. 

You should also measure ROI when putting together these campaigns. It’s also necessary to exercise a bit of patience as customers still take time to convert. 

Are there any privacy concerns with remarketing?

Remarketing involves tracking users across the web with cookies and tags, so you will need to optimize for privacy. Be transparent and give users and visitors the opportunity to opt out (this can be done via an on-site banner). 

You should also spend the time to create a privacy policy. 

Pro Tip:
Read about the privacy laws in each region you serve (e.g. GDPR in the EU, the CCPA in California, and Switzerland’s FADP).

How can I opt out of remarketing?

Ways to opt out of remarketing include: 

  • Clearing browser cookies and caches 

  • Changing privacy settings on websites 

  • Rejecting non-mandatory cookies on websites 

  • Using privacy-oriented web browsers (e.g. DuckDuckGo) 

  • Asking apps not to track on your iPhone or iPad 
Pro Tip:
If you don’t want to be tracked, you can use cookie and ad-blockers; incognito mode can also work, but it’s not always effective.

What are some best practices for creating remarketing campaigns?

Consider implementing the following practices in your remarketing campaigns: 

  • Segment your audience: Show ads via interest-based lists.

  • Set frequency caps: Determine the maximum number of ads to avoid ad fatigue. 

  • Think about your creatives: Tweak your copy and visuals, and use specific calls to action. 
Pro Tips:
Dynamic Remarketing: Show ads and products that your target users have already looked at.

Scheduling: Look at when your target audience is online and schedule ads around these times. 

Conclusion

Remarketing can be a crucial way to build a customer base, but it requires research and practice. Look at which products users have shown an interest in and segment your target audience. Think about transparency and adjust your ads, copy, and CTAs when necessary.

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